Administration |
The process or activity of running a business or organization. For example, the administration of a school is responsible for setting policies and making decisions. |
Leadership |
The ability to lead a group of people or an organization, motivating and inspiring them to achieve goals. It involves the skills of communication, decision-making, empathy, and strategic thinking. A great leader can inspire their team to work towards a common objective, while also building relationships based on trust and mutual respect. |
Accountability |
The state of being responsible for something, and being required to justify any decisions or actions taken. For example, managers are accountable for the performance of their team, and they may be required to report to their superiors to explain the reasons for any issues or success. |
Supervision |
The act of overseeing and directing the work of employees to ensure it is performed correctly and efficiently. It involves monitoring the progress of a project, providing feedback, and ensuring compliance with policies and procedures. |
Operations |
The activities involved in managing a business, including production, sales, marketing, and service. It can also refer to the day-to-day tasks required to keep a business running smoothly. |
Delegation |
The practice of assigning tasks or responsibilities to others, allowing managers to focus on more important tasks. |
Strategy |
A plan or approach for achieving a goal, often by considering the resources available and the potential challenges. It involves identifying objectives, making decisions about how to allocate resources, and developing a course of action. |
Motivation |
The drive and energy that inspire people to take action towards achieving a goal. Managers need to be skilled at motivating their team, often by understanding their needs and goals, recognizing their achievements, and providing positive reinforcement. |
Decision-making |
The process of considering different options and choosing a course of action. Good decision-making requires critical thinking skills: the ability to analyze information, identify potential risks or benefits, and choose the best path forward. |
Innovation |
The introduction of new ideas or methods, often resulting in improved efficiency or effectiveness. Innovation involves creativity, problem-solving, and risk-taking. Managers who foster a culture of innovation can encourage their team to experiment and think outside the box, leading to new ideas and processes that can improve the company's bottom line. |
Communication |
The exchange of information between people, often involving listening, speaking, and writing. Managers need to have strong communication skills to be effective in their role, as they need to convey information clearly, listen actively to their team, and negotiate conflicts or challenges that arise. |
Productivity |
The level of efficiency at which work is completed, often measured by the amount of output per unit of input. Productivity can be improved by identifying inefficiencies in processes, setting clear expectations and goals, and encouraging teamwork and innovation. |
Budgeting |
The process of creating and managing a financial plan for a project or organization, often involving balancing priorities and identifying ways to save costs. Managers who are skilled at budgeting can help their team stay on track, while also ensuring that resources are allocated wisely. |
Human resources |
The department responsible for managing an organization's staff, including recruitment, hiring and firing, payroll, and performance management. Human resources managers need to understand employment law and regulations, as well as work closely with other departments to ensure that employees are engaged, well-trained, and productive. |
Conflict resolution |
The process of resolving disputes or disagreements between people, often involving negotiation or mediation. Managers need to be skilled at conflict resolution to maintain a positive, productive work environment. They may need to listen actively to all sides of an issue, work to identify the root cause of a conflict, and identify steps to resolve the issue and prevent future conflicts. |
Project management |
The process of organizing and directing resources (people, equipment, materials) to achieve a specific goal within a defined timeline and budget. Project managers need to be skilled at planning and tracking progress, while also managing risks and communicating effectively with all stakeholders. |
Performance evaluation |
The process of assessing an individual's or team's job performance, typically using metrics such as goals achieved, quality of work performed, and adherence to policies or procedures. Managers need to provide regular performance evaluations to help their team improve and meet their goals, while also identifying areas for improvement and providing support as needed. |
Efficient |
Achieving maximum productivity with minimum wasted effort or expense. Managers need to be skilled at identifying inefficiencies in processes and systems and identifying ways to streamline operations and encourage productivity. |
Organizational |
Related to the structure and functioning of an organization. Organizational skills include the ability to manage time effectively, prioritize tasks, and coordinate resources. Managers who have strong organizational skills can help their team stay on track and achieve their goals efficiently. |
Goal-setting |
The process of identifying objectives to work towards, often using specific, measurable, achievable, relevant, and time-bound (SMART) criteria. Managers need to be skilled at setting clear goals for themselves and their team, while also tracking progress and making adjustments as needed. |
Customer service |
The process of providing support, assistance, and solutions to customers, often involving communication skills and problem-solving abilities. Managers need to understand the importance of providing excellent customer service to build customer loyalty and maintain a positive reputation for their organization. They also need to ensure that their team is well-trained, empathetic, and able to handle customer complaints or issues effectively. |